33bm's Privacy Policy
This document sets out our complete and transparent commitment to how your personal information is collected, used, and kept secure.
Introduction & Purpose of This Policy
33bm is a trusted online gaming platform committed to providing a safe and transparent environment for users in Bangladesh. This Privacy Policy ("Policy") describes how 33bm collects, stores, uses, and discloses your personal information through our website, services, and related digital channels.
By using this platform, you are considered to have accepted the terms set out in this Policy. We ask that you read this Policy carefully and contact us if you have any questions.
This Policy may be updated at any time. When changes are made, we will publish the updated version on this page. Visit regularly to stay informed of the latest information.
Information We Collect
The following types of information may be collected when you create an account and use services on the 33bm platform:
2.1 Information You Provide Directly
- Full name and username
- Email address and mobile phone number
- Date of birth (required for age verification)
- Password (stored in encrypted form)
- Digital payment account details — bKash, Nagad, Rocket, Upay
- Bank account details (for bank transfers)
- Identity verification documents (national ID card or passport)
2.2 Automatically Collected Information
- IP address and device ID
- Browser type, version, and operating system
- Login time and session duration
- List of pages visited and click-through data
- Information obtained from cookies and similar tracking technologies
- Referral source (how you arrived at our site)
2.3 Transaction and Gaming Information
- Deposit and withdrawal history
- Bonus claim and usage records
- Game play history and betting records
- Customer support interaction records
Purpose of Using Your Information
33bm uses your personal information only for lawful and necessary purposes. We use your information to:
- Manage your account: create, manage, and verify your profile and ensure secure login.
- Process payments: complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
- Improve our services: analyse user experience to raise the quality of the platform.
- Ensure security: prevent fraud, unauthorised access, and other harmful activities.
- Verify age: confirm that only persons aged 21 or above are using the platform.
- Provide customer support: resolve your queries, complaints, and requests.
- Meet legal obligations: comply with applicable laws and regulations.
- Promote responsible gaming: monitor playing patterns and take protective measures where needed.
33bm never sells your personal information to third parties.
Disclosure & Sharing of Information
33bm may share your information with selected third parties in limited and specific circumstances. Those circumstances are described below:
4.1 Service Provider Partners
We work with trusted third-party service providers to deliver services such as payment processing, identity verification, technical support, and customer service. These partners are given only the information necessary for their specific tasks and are contractually bound to comply with our privacy policy.
4.2 Legal Obligations
We may disclose your information when legally required to do so by a valid order or directive from a competent court, government authority, or regulatory body. In such cases we will make every effort to protect the user's interests as far as possible.
4.3 Business Changes
In the event of a business merger, acquisition, or asset transfer, the rights and obligations relating to user information may also be transferred. We will make every effort to notify you before any such change takes place.
4.4 Security and Fraud Prevention
Information may be disclosed where necessary to protect the integrity of the platform, prevent fraud or illegal activity, and keep other users safe.
Cookies & Tracking Technologies
The 33bm website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that hold information about your visit.
5.1 Types of Cookies
- Essential cookies: required to maintain core platform functionality — login state, session management, and security.
- Functional cookies: remember your preferences and settings so you have a better experience on future visits.
- Analytics cookies: analyse site traffic and usage patterns to help improve the service.
5.2 Cookie Controls
You can control cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.
Data Protection & Security Measures
33bm follows the highest industry security standards to keep your personal information protected. Our technical and organisational security measures are described below:
6.1 Technical Security
- SSL encryption — secures all data transmissions.
- Advanced data encryption technology is used to keep sensitive information secure.
- Firewalls and intrusion-detection systems operate actively.
- Regular security audits and vulnerability assessments are conducted.
6.2 Organisational Security
- Only authorised staff may access sensitive user information.
- All staff receive training on data protection and privacy.
- Strict internal policies are followed for data storage and handling.
While we strive to ensure the highest level of security, no method of data transmission over the internet is completely risk-free. If you notice any suspicious activity, contact us immediately.
Data Retention Period
33bm retains your personal information only for as long as it is necessary to fulfil the purpose for which it was collected or as required to meet legal obligations. The following factors are considered when determining retention periods:
- Information needed to provide the service is retained while your account remains active.
- Financial transaction records are retained for a specified period in accordance with applicable laws and regulations.
- After account closure, some information may be retained for a limited time for legal, regulatory, or dispute-resolution purposes.
- At the end of the defined period, information is securely deleted or anonymised.
Your Rights
As a user of the 33bm platform, you have the following rights regarding your own personal information:
8.1 Right of Access
You may request a copy of the personal information we hold about you. Upon receiving your request, we will provide it within a reasonable timeframe.
8.2 Right to Rectification
If your information is inaccurate or incomplete, you may request a correction. Some information can be edited directly from the profile section of your account.
8.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, there may be limitations on deleting information retained due to legal obligations or legitimate business purposes.
8.4 Right to Restrict Processing
You may request that processing of your information be restricted in certain circumstances, particularly if the accuracy of the information is in question or the processing appears unlawful.
8.5 Right to Withdraw Consent
Where processing of your information is based on your consent, you may withdraw that consent at any time. Processing carried out before withdrawal will remain valid.
To exercise any of the rights above, contact us by email: [email protected]
Protection of Minors
The 33bm platform is strictly operated for persons aged 21 and above only. We do not knowingly collect personal information from minors.
If we become aware that information from a minor has been collected, we will delete it immediately and close the associated account. If you have information regarding the collection of data from a minor, please contact us.
Policy Changes and Updates
33bm may update this Privacy Policy from time to time to reflect changes in its services, technology, or legal requirements. For any significant change:
- The updated version will be published on this page.
- The "Last Updated" date will be shown at the top of the policy.
- A notification may be sent to your registered email address for important changes.
Continuing to use the platform after a change means you accept the revised policy. Please visit this page regularly.
Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, contact the 33bm support team. Our team is available 24 hours a day, 7 days a week in Bengali and English.
Privacy Contact
Email: [email protected]
Live Chat: available 24/7 — start a chat directly on the platform
Submit any complaint about the processing of your personal information directly to 33bm. We will work to resolve your issue as quickly as possible.